Brake Parts Superstore UK

Yes, simply choose this option at the checkout by selecting a different delivery address from the billing address

More FAQ's

If the part(s) you are looking for have an orange "Add to Cart" button then the parts are in stock and ready for immediate dispatch

If the part(s) you are looking for do not have an orange "Add to Cart" Button then we are awaiting stock, please then call me for the availability

• To try our online catalogue - Click Here
• To check availability of a part that does not have an orange "Add to Cart" button - Click Here

More FAQ's

• For all delivery (shipping) details - Click Here

More FAQ's

No, our couriers, DHL and UPS do not delivery for us on a Saturday, Sunday or any Public Holiday

It is not possible to pay for this type of delivery (at any cost) as we simply do not deliver on a Weekend or Public Holiday

• For all delivery (shipping) details - Click Here

More FAQ's

• For all delivery (shipping) details - Click Here

More FAQ's

No, A chassis number will Not help us to identify what brake parts you have fitted to your Vehicle in the event that multiple (more than 1) brake product was fitted to your Vehicle.

Your chassis number will only be helpful if you go to your car dealership but you will pay dealership prices for the same products we are listing at a cheaper price

It is totally your choice, go to the dealers and pay more for the convenience and quickness of supplying your chassis number to your dealer

If we are showing multiple items for your Vehicle it is because multiple products were fitted to your Vehicle during our date range, we suggest  to go outside, remove the wheel and take a measurement or 2, look at our pictures and match up with what we are advertising to the parts fitted to your Vehicle

It's simple, basic and works

Remember, we can not see you Vehicle when chatting down the telephone

• See exactly how to measure your parts - Click Here   (see item 15)

More FAQ's

No, A registration number will Not help us to identify what brake parts you have fitted to your Vehicle in the event that multiple (more than 1) brake product was fitted to your Vehicle.

Your registration number will only be helpful if you go to your car dealership but you will pay dealership prices for the same products we are listing at a cheaper price

It is totally your choice, go to the dealers and pay more for the convenience and quickness of supplying your chassis number to your dealer

If we are showing multiple items for your Vehicle it is because multiple products were fitted to your Vehicle during our date range, we suggest  to go outside, remove the wheel and take a measurement or 2, look at our pictures and match up with what we are advertising to the parts fitted to your Vehicle

It's simple, basic and works

Remember, we can not see you Vehicle when chatting down the telephone

• See exactly how to measure your parts - Click Here   (see item 15)

More FAQ's

Yes, in this day an age of credit card fraud we require a signature to prove that the customer actually placed and signed for the order

If you will  not be at home on the day of delivery then there is a simple choice at our online checkout to choose to have the delivery made to an alternate delivery address, this could be a friends, neighbours or even you work address. as long as it is signed for (by an adult) Both the customer and us are covered against fraudulent purchases, this protects the genuine card holder and us alike

Couriers will not leave a package unsigned for and they will not call before a delivery (why notify the card fraudster 10 minutes before the drop-off)

If no one is in at the designated delivery address then thE-Package will go back to the courier hub, simple....

• Extract taken from our terms and conditions of sale

Delivery Terms

• Deliveries are made 8am - 6pm Monday to Friday (excluding public holidays)
• Orders placed before 4.00pm Monday to Friday are despatched on the same day
• Orders received after 4pm on a "Working Day", Weekend or Public Holiday are dispatched on the next available Working Day
• A 'Working Day" is defined as Monday to Friday (excl public holidays)
• All deliveries require a signature without exception
• Online tracking information is sent automatically around 6pm every Monday to Friday (excl public holidays)
• We can not be held liable, or refund for a late delivery if we have dispatched an order on time where circumstances beyond our reasonable control during shipment caUsed such a delay for whatever reason

• To read more of our terms and conditions - Click Here

More FAQ's

We do not operate a counter service

As a totally online complany offering the cheapest online prices available without compromise of product quality, coupled with our super-fast UPS / DHL courier delivery service means that we do not operate a counter service, therefore, collecting or returning products in person is not available.

We realise that by not operating a counter service May be inconvienient for customers who want the product(s) today, however, for customers that can wait a day or two to receive our product(s) by courier do benefit from our savings of not running a counter service as we pass on the savings made within our fantastic product prices

Please do not ask if it is possible to collect product(s) in person (even if local to us) as a reply of 'no' can offend and we don't want to offend our potential customers. Telephone operators that are asked this question will point the caller to this page so that they can understand our reasoning.

More FAQ's

We do not operate a counter service

As a totally online complany offering the cheapest online prices available without compromise of product quality, coupled with our super-fast UPS / DHL courier delivery service means that we do not operate a counter service, therefore, collecting or returning products in person is not available.

We realise that by not operating a counter service May be inconvienient for customers who want the product(s) today, however, for customers that can wait a day or two to receive our product(s) by courier do benefit from our savings of not running a counter service as we pass on the savings made within our fantastic product prices

Please do not ask if it is possible to collect product(s) in person (even if local to us) as a reply of 'no' can offend and we don't want to offend our potential customers. Telephone operators that are asked this question will point the caller to this page so that they can understand our reasoning.

More FAQ's

Refunds are performed 14 days from arriving with us to allow enough time for sorting, identification and the visual inspection of each returned product received

Returns must reach us before our 14 day returns period deadline (excluding old caliper units) or if later a credit note will be issued against future purchases with us

Note: Brake calipers can be returned at anytime for the deposit refunding as there is no time limit on this sort of return

All refunds are paid back to the credit / debit card or paypal account that was used when making the original purchase unless 60 days have passed where upon we will e-mail a PayPal money payment which can be easily claimed by following the link on the PayPal money payment e-mail, this payment can be claimed and transfered back to any credit or debit card or Paypal account immediately

We can not reufund a credit or debit card in the normal way once 60 days have elapsed (see above)

More FAQ's

• To view our quality policy - Click Here
• To read our customer reviews - Click Here

More FAQ's

No, Unfortunately many main dealer part numbers are internal only part numbers which does not cross reference very well

As we are unable to see your actual product we will not take the responsibility of supplying the wrong product to any customer, therefore we will not cross reference any other manufacturer or dealer part number

We advise all our customer to navigate their way to the Vehicle using our ever so simple brake catalogue then viewing the product pictures that we are showing for that Vehicle then match up our picture with the actual product fitted to the Vehicle in question

More FAQ's

We accept either by telephone or by making your purchase online any of the following methods to take or make payment for your order

Our secure online checkout is the easiest and quickest way to pay for your order and is totally secure ensuring your card payment details are only captured for the payment authorisation purpose only, once your payment has been confirmed (immediately for all online sales) then you card information is then destroyed automatically except for the last 4 digits that enable us to perform a refund if required

We do not store, online or in house ANY credit / debit card information once a payment has been authorised under ANY circumstances. More on our privacy policy can be found here

More FAQ's

As at 28th February 2010 things have been made easier

If you follow these instructions you can make payment for a NON UK delivery destination very quickly indeed

1. International purchases can now me made via our web shop

Some Vehicles within our online catalogue will show 2, 3 or even 4 types the same product for the same Vehicle during the date range that we are showing for, we understand that it Maybe confusing to identify the correct product for your Vehicle

The reason we show multiple products is not to confuse you, it is because the manufacturer of your model (in their infinite wisdom) fitted multiple products to the same Vehicle during our date range

Contacting us with a chassis or registration number will tell us what colour your car is, when it was first registered and the engine size, unfortunately it will not tell us which brake or clutch product to order

Our tips to identify the correct braking parts are:

Vented Brake Discs	A: Diameter  B: Overall Height C: Hub Hole Diameter D: Disc Thickness
Solid Brake Discs	A: Diameter  B: Overall Height C: Hub Hole Diameter D: Disc Thickness
Brake Drums   Brake Pads	A: Inner Diameter  B: Outer Diameter C: Width (inner braking surface) D: Overall Height
	A: Total width B: Total Height
Brake Shoes   ( Example Size ) Size: 172.0 x 50	172.0 Internal Drums Diameter (.0mm)   50 Width of Brake Shoe (.0mm)

More FAQ's

How our caliper exchange service works:

1. Customer identifies and purchases the required caliper
2. The checkout adds both the cost and the refundable deposit to the total price (deposits are inclusive of vat and are shown at every caliper product)
3. Customer complete the purchase
4. Customer fits the brake caliper to the vehicle
5. Customer returns the old acceptable unit back to us
6. We inspect the unit (see below on what is an acceptable condition)
7. We refund the customers deposit back to the same card or PayPal account that was used to make the purchase

How to return old units for the deposit refund

• Return your old caliper by your own means - Details
• Use our DHL Collection Service (costs £12.99) - Details

What is an acceptable condition

• Snapped or seized bleed nipples are acceptable
• Siezed pistons are acceptable
• Seized handbrake mechanisims are acceptable
• Badly rusted or painted calipers are acceptable

What is not an acceptable condition

• A broken or cracked casing is not acceptable
• A different caliper than supplied is not acceptable
• Incomplete or missing parts of the caliper is not acceptable
• Drill or attempted to be drilled out bleed or inled ports are not acceptable
• Cross threaded or damaged inlet / outlet ports are not acceptable

More FAQ's